Privacy Policy

Casa Pronta | Property Management, Eastern Algarve

Last updated: 29 September 2026

At Casa Pronta, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website, contact us or use our property management services.

1. Who We Are

Casa Pronta provides property management and property care services in the Eastern Algarve, Portugal.

For the purposes of the General Data Protection Regulation (GDPR), the organisation responsible for your personal data is:

Legal business name: [Full registered business name]

Address: [Registered business address, Portugal]

Email: [Contact email address]

Telephone: [Contact telephone number]

2. Information We Collect

We may collect personal information when you contact us, request a quotation or use our services. This may include your name, email address, telephone number, property address, billing details and information about your property management requirements.

We may also collect limited technical information when you visit our website, such as your IP address and browser information, where necessary for website security or through cookies, subject to applicable consent requirements.

3. How We Use Your Information

We use your personal information to respond to enquiries, provide quotations, manage your property, arrange maintenance and cleaning services, prepare your property for your arrival, process payments and communicate important service updates.

We process your information only where we have a lawful basis, including fulfilling a contract, taking steps at your request before entering into a contract, complying with legal obligations, pursuing legitimate interests where appropriate, or obtaining your consent where required.

We will not send you marketing communications without an appropriate lawful basis, and you can opt out of marketing at any time.

4. Sharing Your Information

We do not sell your personal information.

Where necessary to provide our services, we may share relevant information with trusted third parties, such as cleaning companies, maintenance contractors, accountants, payment providers and website service providers.

We share only the information necessary for the relevant purpose and require appropriate safeguards when third parties process personal data on our behalf.

5. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who need it to carry out their responsibilities.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our services and meeting applicable legal, accounting and tax obligations.

When information is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Under the GDPR, you have rights concerning your personal information, subject to applicable legal conditions. These include the right to access, correct or erase your data, restrict or object to certain processing, request data portability and withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the email address provided above.

You also have the right to lodge a complaint with Portugal's data protection authority, the

Comissão Nacional de Proteção de Dados (CNPD)

8. Cookies

Our website may use essential cookies to ensure it functions correctly and, where enabled, optional analytics or marketing cookies to help us improve our services.

Where legally required, we will obtain your consent before placing optional cookies. You can withdraw your consent at any time through our cookie settings.

Further details of the cookies actually used, their providers and retention periods should be included in our Cookie Policy.

9. International Data Transfers

If personal information is transferred outside the European Economic Area, we will ensure appropriate safeguards are in place in accordance with the GDPR.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website or legal obligations. The latest version will always be available on this page.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at [Email address].